Shipping policy

Most orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Wire mesh orders may take up to 10 business days (2 weeks) to be shipped. Any delays will be communicated via email. 

Domestic Shipping Rates and Estimates 

Free domestic delivery is available in the continental United States for orders over $100 within. For orders under $100 and other regions, the shipping cost will be displayed at checkout.

International Shipping

We offer international shipping to a limited number of countries. Please enter your address at checkout to determine whether we ship to your country and to receive a shipping cost estimate.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Purdy Hardware is not responsible for these charges if they are applied and are your responsibility as the customer.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes therefore we ask that you enter a physical address at checkout to avoid any delivery issues.

Wire Mesh Shipping

Wire mesh panels may be shipped via ground shipping and/or freight shipping depending on the size of the panel. Shipping method will be determined after the package is packaged up and ready to ship. 

Shipping Cost not Refundable

Shipping costs are not refundable under any circumstance. If you received free shipping at checkout and you return an order, the actual original cost of shipping will be deducted from the refund amount. 

Shipping Status:
As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number. If you don’t receive a shipping confirmation email right away, don’t worry! We know the delivery date or date range provided at checkout and we’ll be sure to deliver the items within that timeframe.

Order changes:
Please contact us immediately with any changes to your order. Note that custom and pre-ordered pieces cannot be swapped for other designs.

Item not received:
If you’ve successfully placed an order and haven’t received it yet while the tracking status shows it’s delivered. you’d wish to contact the carrier to hunt out your Cover as once the item is Covered we have control over it (once it’s by the carrier), but if still persists kindly email us at hello@purdyhardware.com.

Purdy Hardware

Phone: +1 786-588-6552
Email: hello@purdyhardware.com